Signing In with the Avigilon Cloud Services Platform

After you open the app for the first time, you must connect the app with your ACC system. You can do this by logging into your Avigilon Cloud Services account that has been connected to your ACC sites. For more information on connecting your sites to your Avigilon Cloud Services account, see the version of the Avigilon Control Center User Guide that applies to your ACC software.

1. Tap Sign in with Avigilon Cloud Services to open the Avigilon Cloud Services platform login page.
2. If necessary, tap the Region selector, , in the lower part of the screen to select the region that you would like to log in to.

3. Enter the Email or username for your Avigilon Cloud Services account.

   Note: If your Avigilon Cloud Services registration is incomplete, you will receive a pop-up with a link when you try to log in. You can follow this link to complete the fields required for registration. For more information, see the version of the Avigilon Control Center User Guide that applies to your ACC software.

4. How you sign in will depend on how your account authentication is configured:

   • If your account is registered for federated authentication in Avigilon Cloud Services, you will be taken to the Microsoft sign in page to Sign In with your identity provider credential.

   • If you are not registered for federated authentication:

     1. Enter your Avigilon Cloud Services account Password in the field that appears.
     2. Optional: Enable Save Password if you want your device to remember the login credentials.
     3. Tap Sign In. You will be logged into the ACC sites that are connected to your Avigilon Cloud Services account.

Once you have signed in, each of your sites starts to connect and the connection status is indicated on the status bar. When you log in to your Avigilon Cloud Services account that has ten or more ACC sites provisioned, a progress bar appears below the status bar and shows the progress of all the connected sites.

The Home page displays the Alerts tab by default. If there are no active alerts, the page is empty. Tap the Cameras tab to see live video from your sites.

If you have multiple organizations associated with your Avigilon Cloud Services account, you can switch organizations to monitor the sites from another organization. For more information, see Change the Avigilon Cloud Services organization or region.