System Requirements

Software Requirements

  • ACC Server software version 7.12 or later
  • ACC Web Endpoint Service version 7.12 or later
  • Sites with ACC software below this version may not have access to complete Avigilon Cloud Services functionality.

Supported Cameras

  • Avigilon H5 Pro cameras
  • Avigilon H5A, H5SL and H5M cameras
  • Avigilon H4A and H4SL cameras
  • Avigilon H4 Fisheye cameras without dewarp
  • Avigilon H4 Pro cameras
  • Avigilon HD Multisensor cameras
  • Avigilon pan, tilt, and zoom (PTZ) cameras
  • Avigilon Multihead cameras
  • Avigilon HD Pro cameras
  • ONVIF® Profile S cameras
  • Analog cameras with the use of an Avigilon analog encoder or an ONVIF encoder

Currently all cameras must use H.264 format. H.265 video streaming is only supported on Safari® browsers. Avigilon Edge Solution (ES) cameras and video dewarp are not supported.

Supported Browsers

The following browsers are supported on Windows 10, macOS®, and Chromebook™ devices:

  • Google Chrome™ browser version 72.0 or later
  • Safari browser version 12.1 or later
  • Microsoft Edge browser version 80.0.361 or later

Browsers on mobile devices are currently not supported.

Supported Devices

  • ACC Mobile 3 app version 3.18 or later available on the App Store and the Google Play™ store

The minimum device requirements are:

  Android iOS
Platform Android version 5.0 or later iPad with iOS 11 or later

iPhone with iOS 11 or later

iPod touch with iOS 11 or later
Processor n/a 64-bit (Apple A7 or later)

Bandwidth Requirements

Streaming Video

The number of streams you can view at the same time depends on your download bandwidth and other activity on your ACC server or appliance, including other users who may be streaming or downloading video.

For example, a 3 MP camera running at 6 fps requires 1-3 Mbps depending on the video quality. Each user viewing a camera will take up a concurrent stream.

In addition to the streaming capacity of the hardware used to run the ACC software, you may also be limited by your internet service provider's download speed.

Downloading Video

Downloading video uses upload bandwidth and is affected by other network activity, including the number of people trying to stream or retrieve video at the same time.

If users try to stream and download video at the same time, the users streaming video will be given priority.

If you have an upload speed of 5 Mbps, only one user can download high quality video from one 3 MP camera running at 6 fps. Up to 5 users could concurrently download low quality video from the same camera.