- ACC Server software version 7.12 or later
- ACC Web Endpoint Service version 7.12 or later
Sites with ACC software below this version may not have access to complete Avigilon Cloud Services functionality.
ONVIF is a trademark of Onvif, Inc.
Currently all cameras must use H.264 format. H.265 video streaming is only supported on Safari® browsers. Avigilon Edge Solution (ES) cameras and video dewarp are not supported.
The following browsers are supported on Windows 10, macOS®, and Chromebook™ devices:
- Google Chrome™ browser version 72.0 or later
- Safari browser version 12.1 or later
- Microsoft Edge browser version 80.0.361 or later
Browsers on mobile devices are currently not supported.
- ACC Mobile 3 app version 3.18 or later available on the App Store and the Google Play™ store
The minimum device requirements are:
|Platform||Android version 5.0 or later||
iPad with iOS 11 or later
iPhone with iOS 11 or later
iPod touch with iOS 11 or later
|Processor||n/a||64-bit (Apple A7 or later)|
The number of streams you can view at the same time depends on your download bandwidth and other activity on your ACC server or appliance, including other users who may be streaming or downloading video.
For example, a 3 MP camera running at 6 fps requires 1-3 Mbps depending on the video quality. Each user viewing a camera will take up a concurrent stream.
In addition to the streaming capacity of the hardware used to run the ACC software, you may also be limited by your internet service provider's download speed.
Downloading video uses upload bandwidth and is affected by other network activity, including the number of people trying to stream or retrieve video at the same time.
If users try to stream and download video at the same time, the users streaming video will be given priority.
If you have an upload speed of 5 Mbps, only one user can download high quality video from one 3 MP camera running at 6 fps. Up to 5 users could concurrently download low quality video from the same camera.