Connection Status LED Indicator

Once connected to the network, the green Connection Status LED indicator will display the progress in connecting to the Network Video Management software.

The following table describes what the LED indicator shows:

Connection State Connection Status LED Indicator Description

Obtaining IP Address

One short flash every second

Attempting to obtain an IP address.

Discoverable

Two short flashes every second

Obtained an IP address but not connected to the Network Video Management software.

Upgrading Firmware

Two short flashes and one long flash every second

Updating the firmware.

Connected

On

Connected to the Network Video Management software or an ACC™ Server. The default connected setting can be changed to Off using the camera's web user interface. For more information see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

Troubleshooting Network Connections and LED Behavior

Note: For any of the below LED behaviors, ensure that the camera is getting power and is using a good network cable before trying another solution.

LED Behavior Suggested Solution
  • Green LED is off and amber is on

Perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera's web interface will not produce the desired result.

  • Both LEDs are off and the camera is not connected or streaming video

Check the General setup page in the camera's web interface to ensure the LEDs are not disabled.

If the LEDs are not disabled, perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera's web interface will not produce the desired result.

  • Both LEDs are blinking several times at the same time, then pause and repeat the blinking

Perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera's web interface will not produce the desired result.

  • A different LED blinking pattern than those described above
Perform a factory reset of the camera using the physical firmware revert button. Resetting through the camera's web interface will not produce the desired result.